At Bayprint, customer relationships are the lifeblood of our business, and customer feedback is a big part of the business relationships we cultivate. When we complete a job for a customer, we want to know how it went for them, how we might be able to do a better job, and whether or not they are likely to refer Bayprint.
Always a pleasure to deal with the fine folks at Bayprint!
Lynn Weigland, Bringe Music
Honestly, it’s not easy or productive to personally seek out feedback after each job has been completed. Instead, each customer receives a message from us inviting them to share their comments with us. This gives customers the opportunity to respond in their own time, without the pressure they might feel if they were being asked over the phone.
Easy, straightforward transaction with friendly, professional staff. Highly recommend!
Bradley Erickson, Grand Central Stained Glass & Graphics
Over the years, this system has helped us uncover little problems we wouldn’t have heard about otherwise before they fester into big problems.
The embroidered shirts came out even better than I had hoped! And Nancy went above and beyond to keep me updated.
Megan Kahn, Allliance of Women's Coaches
We’ve also learned that the vast majority of our customers (more than 99%) have been:
- Happy with the quality of product
- More than satisfied with the service we provide
- Are likely to recommend us to colleagues and friends
I've been working with Bayprint for years. Their customer service and attention to detail has been excellent.
Nicole Dunham, Florida Fish & Wildlife Conservation Commission
In fact, out of 791 responses to date, only 6 customers have stated that they would not recommend Bayprint. For the math challenged, that’s less than 1%. Naturally, we’d like to be at 100%, but 99.42% will just have to do for now.
Professional, Quick, and Accurate!!
Delsey Knight, ABCO Fire and Safety, Inc.
There are two things that our feedback system does that many simple surveys do not do.
- Encourage customers to leave comments by asking what we could do to improve their experience
- Ask for permission to use quote those comments (and state who made them) in our own marketing
Without that permission, I wouldn’t be able to share with you any of the comments you see on this page, all of which have been received this month.
Bayprint makes me look like a "Rock Star!" From newsletters to last minute projects, I can rely on Bayprint to deliver quality products in a timely fashion, all of which makes my job easier. Thank you, Bayprint!
Cher Lowther, Brookwood Florida
Thank you to all of our customers (especially those who say such wonderful things about us). Our goal is to make every one of you look like rock stars. We very much appreciate it when you tell us we’ve succeeded, and when we’ve come up short.
For those of you who are not yet Bayprint customers, we look forward to bringing out the rock star in you!
When dependability matters, count on Bayprint to deliver perfect products to promote and market your business.
